We offer FREE SHIPPING ON ALL ORDER OVER $100 – AUSTRALIA WIDE!
Orders under $100 attract a $9.90 shipping & handling fee
Since many of our products are made to order, orders typically take 3-5 business days to be dispatched. Soon after order placement, our friendly team will make contact with you to confirm our current lead times and advise an estimated dispatch date.
Once dispatched, delivery will normally occur within
1 – 4 days (VIC and NSW)
4 – 6 days (TAS, SA and QLD)
6 – 9 days (WA and NT)
We know you’ll love your new purchase, however if for any reason you’re not completely happy you can return your product to us without any restocking fee.
Simply return your goods within 14 days of receiving your order to receive a full refund. For an exchange or online store credit, return your goods within 100 days of receiving your order.
Unfortunately due to health regulations we are unable to offer returns or exchanges on doonas, pillows or underblankets. Please choose carefully when purchasing and if you are unsure please contact us by phone on 1300 252 707 or contact us via our contact page or refer to our Frequently Asked Questions to assist you with making the right choice before placing your order. This excludes products found to be defective or faulty.
We do however offer a free adjustment for doonas and pillows see our Comfort Guarantee for more details.