Hotel Star Ratings Explained

A daytime view of the atrium entrance to The Mark Hotel, NYC

It is common knowledge that more star means a better hotel, but what do the star ratings really mean for travellers?

Here is a summary of the key differences:

***** Five Star

These are hotels that offer only the highest level of accommodations and services. The properties offer a high degree of personal service. The amenities often include: VCR′s, CD stereos, garden tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature up to three restaurants all with exquisite menus. Room service is usually available 24 hours a day. Fitness Centres and valet and/or garage parking are typically available. A concierge is also available to assist you.

Typical National Chains: Ritz Carlton, Four Seasons.

**** Four Star

Mostly large, formal hotels with smart reception areas, front desk service and bellhop service. The level of service is well above average and the rooms are well lit and well furnished. Restaurant dining is usually available and may include more than one choice. Room service is usually available during most hours. Valet parking and/or garage service is also usually available. Concierge services, fitness centres and one or more pools are often provided.

Typical National Chains: Hyatt, Marriott.

*** Three Star

Typically these hotels offer more spacious accommodations that include well-appointed rooms and decorated lobbies. Bellhop service is usually not available. The hotels usually feature medium-sized restaurants that typically offer service breakfast through dinner. Room service availability may vary. Valet parking, fitness centres and pools are often provided.

Typical National Chains: Holiday Inn, Hilton.

** Two Star

Typically smaller hotels managed by the proprietor. The hotel is often 2 – 4 stories high and usually has a more personal atmosphere. Furnishings and facilities are clean but basic. Most will not have a restaurant on site but are usually within walking distance to some good low-priced dining. Public access, past certain hours, may be restricted.

Typical National Chains: Days Inn, LaQuinta Inn.

* One Star

Usually denotes independent and name brand hotel chains with a reputation for offering consistent quality amenities. The facilities typically include telephones and TV′s in the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop service is usually not provided.

Typical National Chains: Econolodge, Motel 6.

From https://au.hotels.com/customer_care/star_rating.html

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