FAQs

WHAT IS YOUR SHIPPING AND RETURNS POLICY?

Please see our Shipping & Returns page for further details

WHAT WARMTH SHOULD I CHOOSE?

Everyone likes a different warmth level when it comes to doonas.

To assist your selection, our doonas are rated in Warmth from 1 (coolest) to 5 (warmest). The warmth rating is the average wool blanket equivalent – for example a Warmth 3 is approximately equivalent to the warmth of 3 wool blankets. The best way to choose the right warmth is to consider how cold your house gets at night (on the inside). The table below provides some suggestions based on the internal overnight temperature of your house and your sleep type:

Sleep Type Internal Overnight Temperature Suggested warmth rating
Very hot sleeper 25+ degrees Warmth 1
Hot sleeper 20-25 degrees Warmth 2
Average sleeper 15-20 degrees Warmth 3
Snuggly sleeper 10-15 degrees Warmth 4
Toasty warm sleeper 5-10 degrees Warmth 5

If you are a cold person or are older (55+) consider going one step warmer than the suggestions above. If you are a hot person or if you are buying for children, consider going one step cooler than the suggestions above.

REMEMBER: It is easier to add warmth than it is to take it out. We can send back to factory and get more fill added or taken out if it’s not right for you, as part of our Comfort Guarantee.

WHAT IF I CHOOSE THE WRONG WARMTH?

Worried about warmth? Unsure what warmth to choose? Not a problem!

When buying a doona from Alora House you can shop with confidence because of our Comfort Guarantee.

We understand that sometimes it can be difficult to be sure that a doona is right for your without sleeping under it first and so with our Comfort Guarantee means that we will happily adjust the warmth of your doona during the first 100 days following initial purchase.

Whether it be removing fill to reduce warmth, adding fill to increase warmth or differently filling a doona – we will not charge you for the time & labour involved.

You are required to pay the return freight costs to our factory in Melbourne and the cost of any additional fill.

Please Note: This service is only offered on the duck and goose pillows and channelled doonas. Due to the construction of the boxed doonas it is not possible to remove the fill once it has been manufactured. This service is not offered on Alpaca doonas.

WHAT IS OUR COMFORT GUARANTEE AND WHAT DOES IT COVER?

Our Comfort Guarantee covers the all labour costs involved in adjusting the doona warmth to suit you better during the first 100 days following initial purchase.

Whether it be removing fill to reduce warmth, adding fill to increase warmth or differently filling a doona our Comfort Guarantee means that we will not charge you for the time & labour involved.

You are required to pay the return freight costs to our factory in Melbourne and the cost of any additional fill.

Please Note: This service is only offered on the duck and goose pillows and channelled doonas. Due to the construction of the boxed doonas it is not possible to remove the fill once it has been manufactured. This service is not offered on Alpaca doonas.

WHAT IS THE DIFFERENCE BETWEEN CHANNELED AND BOXED DOONAS?

A channelled doona (left image) allows you to move the feathers around to suit your needs (more/less warmth etc). You can also remove feathers easier from a channelled doona.  A channelled doona can be a preference for a lot of people as the filling can stay more aerated.

A boxed quilt (right) is more for people that get annoyed at the feathers moving around as the feathers are sewn into a boxed area. However the feathers do move slightly over time with the boxed.

WHAT ARE THE DIMENSIONS OF YOUR DOONAS?

DOONA SIZING:
Single: 140 x 210cm
Double: 180 x 210cm
Queen: 210 x 210cm
King: 240 x 210cm
Super King: 270 x 240cm

PILLOW SIZING:
Standard: approx. 45cm x 65cm
Large: approx. 50cm x 90cm
European: approx. 60cm x 60cm

WHAT IS BETTER – DUCK OR GOOSE?

In the world of bedding products, goose down tends to have a more valuable marketing image compared with duck down. Why is that so? According to the world’s largest down and feather institute, goose generally tends to be a better product when compared to duck.

Goose clusters are generally larger than duck clusters and typically come from older, larger birds. As a result, their down tends to produce higher fill powers, be more resilient (last longer) and durable than duck down.

So if you are looking for a more durable high loft (fluffy) light quilt with more warmth, go with a goose doona. If you don’t want the doona too warm or to light in weight, go with a duck doona. e.g. a Goose 50% down & 50% feather doona is equivalent to a Duck 80% down and 20% feather doona.

FEATHERS ARE HEAVIER THAN DOWN. So if you don’t like a heavy doona go for a higher percentage down doona.

Remember: if you have more down you will have a higher loft. (raised fluffy doona).

See below for more assistance around choosing the right pillow for you…

EXTRA FIRM: if you like a little bit of weight with your doona or pillow go for 100% feather

FIRM: 30% down 70% feather (the more feather – the heavier the doona or pillow will be)

MEDIUM:  if you like it in between – not too soft and fluffy and not to heavy – go with 50% feather & 50% down

SOFT:  soft is great if you like the softness and lightness of a quilt but still with some warmth – go for 80% down 20% feather

SUPER SOFT:  this one is my favourite!  I love the luxury of the fluffiness and high loft of a doona – choose 90% down 10% feather for an extra light and fluffy feel!

WHAT IS THE DIFFERENCE BETWEEN DOWN AND FEATHERS?

DOWN CLUSTER

Down clusters are round and spherical as seen on the left. They look like the head of a dandy lion, and depending on the quality of the down, almost the same size. This 800 fill power Hungarian down cluster is about the size of a an Australian one dollar coin.

This natural spherical shape is what gives a down pillow or down doona its loft. The loft comes from the down cluster constantly wanting to return to its naturally round shape. The more down used the warmer, lighter and fluffier the pillow or doona will be.

 

FEATHERS

Everyone knows what a feather looks like but this goose down feather is smaller than an Australian one dollar coin . Goose down feathers are soft even though they have a spine down the center, called a quill, with hair like strands radiating from the quill like a sail or filament. Feathers, depending on the bird, help the bird; fly, keep warm and stay dry. (so don’t wash a feather pillow)

But when feathers are ‘stuffed’ into a pillow or doona shell, over time, the quills start to align with each other and tend to lay flat. The effect is that it too becomes flat. So to combat this flattening  due to the aligning of the feathers companies add down clusters to keep the feathers from compacting and becoming hard. Another simple way to combat this flattening is to give your pillow or doona a good shake from time to time. This will mix up the feathers (and down) again and restore it’s loft.

WHERE DO OUR FEATHER & DOWN DOONAS COME FROM & WHY CHOOSE US?

All of our feather & down doonas are made here in Australia. The Factory has been supplying high quality (to meet European Standards) feather quilts and pillows in Australia for over 50 years. The company is based in Melbourne and they offer a natural approach to bedding using 100% cotton and feather filling. The products are hypo allergenically treated and ecologically safe and come with our 7 year guarantee certificate.

All fillings are free from any impurities like odours and dust that can be experienced in down products from some Asian countries like China, Thailand and Vietnam. Our products are approved by AQIS ( Australian government inspection service).

There are 4 different quality levels of feathers.

CIS: these feathers are from China and are the lowest quality (We never use these)

US Standard: these feathers are from the US and are mid range quality (We never use these)

European & Japanese: these 2 are the same standard of feathers and are the highest quality available. All of our feathers are European Standard and therefore are the highest quality available due to their cleanliness and quality (We select these high standard feathers for all of our doonas)

WHY CHOOSE A DOWN DOONA INSTEAD OF WOOL DOONA?

Down is such a high quality product that the quilt (feather) will last a lot longer than any other quilt on the market. Being a natural product, down allows your body to breathe so you wake up feeling refreshed, not hot & sweaty.

Down & feather quilts are machine washable & dry cleanable. Wool doesn’t last as long as down and can hold the heat in.

Down doonas also give your bed that luxury feel and look due to the fluffiness and loft.

WHAT DOES FILL POWER MEAN?

Technically speaking Fill Power refers to the number of cubic inches that one (1) ounce of down will occupy when allowed to reach it’s maximum loft.

Fill Power is a term that applies to down only. Feathers do not have a Fill Power rating.
Goose down is regarded as superior to duck down because goose down clusters are larger than duck down clusters which means they have a higher Fill Power.

The picture below illustrates the difference between various Fill Powers.

For example one (1) ounce of 800 fill power goose down will loft to 800 cubic inches. The higher the fill power the larger the down cluster is. Larger down clusters will loft higher; sleep softer, last longer and sleep warmer!

Fill power facts:

  1. The higher the fill power the larger the down clusters.
  2. The larger the down cluster the higher the quality.
  3. The higher the quality the longer it will retain it’s loft and firmness.
  4. The larger the down cluster the more mature the bird from which it came.
  5. The larger the down cluster the more air it traps.
  6. The larger the down cluster the higher it will loft.
  7. The larger the down cluster the better the insulating power.
  8. The larger the down cluster the lighter the down pillow, down comforter or feather bed will be
WHAT DOES LOFT MEAN?

Loft refers to the fluffiness of the quilt (raised). If the product is high loft it means the quilt looks full & fluffy and it will be quite warm.

WHERE ARE YOUR STORE LOCATIONS?

We only have one store and you are in it! Alora House provides you with access to a great range of luxury bedding online and saves you the hassle of finding a park and battling through the crowds at your local shops. Ready to ship out to you with our famous free express delivery for orders over $100, we offer easy returns too, so there’s no need to worry if your order is not what you expected.